Shipping & Returns

Shipping Policy

Your order will be dispatched within 1 working day of receiving payment (Monday-Friday) and you should expect to receive it one or two days after dispatch (for orders sent RM 2nd Class).In the very unlikely event that your item is lost or damaged during post, then WE are responsible and will issue either a full refund or replacement

Return & Exchange Policy

If you're not satisfied, we're not satisfied That's why we will happily give you your money back on any purchase from Vale Networks 

 

Thanks for shopping at Vale Networks If you are not entirely satisfied with your purchase, we're here to help

Returns You have 90 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Free return postage, proof of return postage cost will be needed to reimburse you

you must contact us before starting a return please include your order number 

https://www.valenetworks.co.uk/contact