Vale Networks Help Centre

Frequently asked questions

What is your Return and Exchange Policy?

If you're not satisfied with your order, return it within 90 days for a refund of the purchase price. To setup your return, email Please include your order number and indicate what item(s) you want to return and why. Once we receive your item(s) and confirm they meet the Conditions for Return, we'll credit your return to your original payment method. Shipping costs paid by us Conditions for Return: Products must be in original, unused and unassembled condition, and in original packaging complete with instructions, and inserts.

Free Shipping & Free Returns?

90 Day Guarantee We at Vale Networks stand behind our products with a 90 Day Money Back Guarantee. If for any reason you're not satisfied with your purchase, return it and we'll refund the purchase price of the items(s) and return shipping cost, If you're not satisfied, we're not satisfied That's why we will happily give you your money back on any purchase from Vale Networks

What if my order arrives damaged?

In the unlikely event that your item/s arrives in damaged condition, contact us at We'll send you a replacement ASAP or a full refund to your original payment method

Where is my package?

Once an order has shipped, an email with a tracking information will be sent to you. If you have not received a delivery confirmation email within a few days of placing your order, please check your ‘spam’ folder.

If you think your package has gone missing, please reach out to us at and we’ll start a trace with the postal company.

When does my order ship?

Orders are shipped as soon as possible in accordance with the item's availability as noted on its product page; some products take longer to process for shipping than others. If you order multiple items, the availability for each of those items may vary, and your items may be processed and shipped separately, and may arrive at different times. For products with "Same Day Shipping" availability, orders placed by 2.00pm Mon-Fri will be processed for shipping that day, subject to exceptions.

When will my order arrive?

Your order's arrival date depends on when the item ships ("item availability") and the method of shipping you select at checkout. In calculating estimated order arrival, consider only business days (Saturday, Sunday, or holidays are not shipping days). We unfortunately cannot guarantee our carriers' performance against unexpected delays, especially during the busy holiday shipping season.