ValeNetworks Help Centre

Frequently asked questions

What is your Return and Exchange Policy?

If you're not satisfied with your order, return it within 30 days for a refund of the purchase price, minus any fees. To setup your return, email Please include your order number and indicate what item(s) you want to return and why. We can provide you with a return shipping label for a flat-rate price (to be deducted from your refund), or you can return the item at your cost. Once we receive your item(s) and confirm they meet the Conditions for Return, we'll credit your return to your original payment method. Shipping costs paid by you are non-refundable. Conditions for Return: Products must be in original, unused and unassembled condition, and in original packaging complete with instructions, and inserts.

Shipping & Returns?

30 Day Guarantee We at ValeNetworks stand behind our products with a 30 Day Money Back Guarantee. If for any reason you're not satisfied with your purchase, return it and we'll refund the purchase price of the items(s). If you're not satisfied, we're not satisfied That's why we will happily give you your money back on any purchase from ValeNetworks

What if my order arrives damaged?

In the unlikely event that your item/s arrives in damaged condition, contact us at We'll send you a replacement ASAP or a full refund to your original payment method

Where is my package?

Once an order has shipped, an email with a tracking information will be sent to you. If you have not received a delivery confirmation email within a few days of placing your order, please check your ‘spam’ folder.

If you think your package has gone missing, please reach out to us at and we’ll start a trace with the postal company.

When does my order ship?

Orders are shipped as soon as possible in accordance with the item's availability as noted on its product page; some products take longer to process for shipping than others. If you order multiple items, the availability for each of those items may vary, and your items may be processed and shipped separately, and may arrive at different times. For products with "Same Day Shipping" availability, orders placed by 2pm Mon-Fri will be processed for shipping that day, subject to exceptions.

When will my order arrive?

Your order's arrival date depends on when the item ships ("item availability") and the method of shipping you select at checkout. In calculating estimated order arrival, consider only business days (Saturday, Sunday, or holidays are not shipping days). We unfortunately cannot guarantee our carriers' performance against unexpected delays, especially during the busy holiday shipping season.