Vale Networks values our customers' confidence. We offer a 60-day, no-hassle return policy. You have 60 days to return hardware in their original packaging, for any reason.

All items to be returned are subject to quality approval from our warehouse. You will be responsible for the cost of returning the merchandise. Shipping costs are non-refundable.

Defective or Wrong Item Shipped

If you receive a damaged item, or if the incorrect item was shipped to you, please contact our customer service department within 7 business days

Kindly mark the mailing envelope “Defective”, or “Wrong Item”,  so that we'll know that it should be prioritized. We suggest that you mail it with the shipping tracking number, so that you can track if it has been delivered to the warehouse.

Your return will be processed within ten (10) business days once received at our warehouse. Please allow up to two billing cycles for a refund to appear on your credit card statement.

Please include a copy of the original invoice

Items you wish to return to us must be mailed to:

Vale Networks
Unit 1 Strensham Business Park

Twyning Road




Your order will be dispatched within 1 working day of receiving payment (Monday-Friday) and you should expect to receive it one or two days after dispatch (for orders sent RM 2nd Class). Other shipping options available at checkout In the very unlikely event that your item is lost or damaged during post, then WE are responsible and will issue either a full refund or replacement. Need your item the same day, we now offer a same day local delivery service for orders over £30.00 order before 2.00pm MON-FRI and choose this option at checkout


Stay up-to date with the latest news and updates

© 2020 - 2021 Vale Networks All Rights Reserved registered in England and Wales with company number 12109973

Get In Touch

Vale Networks
1 Strensham Business Park


Customer Support 01684 778 530 Lines open 9am - 5:30pm

Check out our report

All trademarks and registered marks are the property of their respective owners

  • Twitter
  • Facebook

01684 778 530