Vale Networks values our customers' confidence. We offer a 60-day, no-hassle return policy. You have 60 days to return hardware in their original packaging, for any reason.
All items to be returned are subject to quality approval from our warehouse. You will be responsible for the cost of returning the merchandise. Shipping costs are non-refundable.
Defective or Wrong Item Shipped
If you receive a damaged item, or if the incorrect item was shipped to you, please contact our customer service department within 7 business days
Kindly mark the mailing envelope “Defective”, or “Wrong Item”, so that we'll know that it should be prioritized. We suggest that you mail it with the shipping tracking number, so that you can track if it has been delivered to the warehouse.
Your return will be processed within ten (10) business days once received at our warehouse. Please allow up to two billing cycles for a refund to appear on your credit card statement.
Please include a copy of the original invoice
Items you wish to return to us must be mailed to:
Unit 1 Strensham Business Park
Your order will be dispatched within 1 working day of receiving payment (Monday-Friday) and you should expect to receive it one or two days after dispatch (for orders sent RM 2nd Class). Other shipping options available at checkout In the very unlikely event that your item is lost or damaged during post, then WE are responsible and will issue either a full refund or replacement. Need your item the same day, we now offer a same day local delivery service for orders over £30.00 order before 2.00pm MON-FRI and choose this option at checkout